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Johannes Ganter

Entrou em 15 de abr. de 2021

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Última atividade em 17 de fev. de 2023

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.

Exibir comentário · Publicado 17 de jan. de 2023 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition. 

Exibir comentário · Publicado 17 de jan. de 2023 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey guys,

why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I set up doesn't fire. Why would you even offer the above trigger condition if it doesn't do anything?

Best

Johannes

Exibir comentário · Publicado 15 de abr. de 2022 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can deal with them via the triggers. But not being informed at all, not even in the suspended folder is extremely damaging.

Exibir comentário · Publicado 18 de ago. de 2021 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

Exibir comentário · Publicado 09 de ago. de 2021 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

Exibir comentário · Publicado 09 de ago. de 2021 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.

Exibir comentário · Publicado 06 de ago. de 2021 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...

Exibir comentário · Publicado 09 de abr. de 2021 · Johannes Ganter

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Johannes Ganter comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Hey @...,

I followed every step you explained above, but for some reason my content doesn't show with the colour options. Any idea what might be wrong?

Exibir comentário · Publicado 04 de mar. de 2021 · Johannes Ganter

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