Maggie St.Clair
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Atividade recente por Maggie St.Clair-
Hi Orsolya Forster, What I am looking for is the user organization that is in Support. For example, if this customer participates in the forums, I would like to see their org 'Test Oil Co' in Explo...
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It would be great if we could show different fields in this app by brand or better yet by agent. We have two fields that are used by all of our brands but then the majority of the fields are brand ...
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We have done it both ways that Kasper Sorensen suggests. Originally we did it all in one brand with the different visible settings. But after a few articles were incorrectly labeled and made visibl...
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Yes please! Seeing who has voted on an article in Guide or a post in Gather is so important to us. And as a non-technical person it stinks that I need to get someone to pull this data out using the...
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Yes! Anywhere in the system where you can do inclusion logic it would be helpful to have exclusion logic. User segments is definitely an area where this is needed.
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Here is a link to the article I found. It actually exports to PDF but you could obviously print from there. https://support.zendesk.com/hc/en-us/community/posts/4409515201562-How-to-export-knowled...
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Yes, we need to be able to do this too. Our Help Center is locked down and we have an occasional need to provide a KB article to someone that does not have access (and we don't want to have access)...
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Hi John, Thanks for reaching out for more info. Previously we had a bunch of groups in Zendesk such as CX, Customer Support, Tech Services, etc. These were all for our Energy Team. We brought our ...
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Thanks for the update, Orsolya Forster This is great news!
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Yes, yes, and yes! I would love to see the role as well as the groups that each team member is in. Being able to configure the grid and add or remove columns would also be helpful. For me I don't n...