Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Sam comentou,
Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra prov...
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Sam comentou,
Hi David! You'll want to use this code to hide the Ticket Form dropdown field: $(document).ready(function() {$(".request_ticket_form_id").hide();}); Let us know if that works for you!
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Sam comentou,
Hi Tom! It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js f...
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Sam comentou,
Hi richestsoft dev! This is possible by updating the Subject using the Zendesk API and a webhook trigger that fires on ticket creation. Please see here and here for more information!
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Sam comentou,
Hi Salvador Vazquez! Is there any update on the Views functionality? It has been a while since the last one, and lots of us are very eager to hear news about what we might all see from Views!
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Sam comentou,
Hi Richard Vanderlubbe! Excellent idea. I'd also recommend posting this in the main Views limitation thread, and providing that post your support as well!
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Sam comentou,
This would be handy, as current data dumps have a tendency to overwhelm our reporting utilities. That being said, if you're handy with the API, you can make it work in the meantime. But having this...
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Sam comentou,
Hi Mahesh M! Custom field titles are stored as part of the JSON returned when calling the API. More information can be found at Ticket Fields | Zendesk Developer Docs. Specifically, you would look ...
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Sam comentou,
+1 on this. We have heard about dashboards that I myself cannot find, only to realize it was one created by a former admin in our tenant. Had to resurrect their account to be able to share them to ...
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Sam comentou,
Hi Cherry Zablocki! It looks like the root cause of your issue has already been identified. To help simplify the conditions of your view, you could reduce it down to this: Under ALL Category is Su...