Sam

1. Comunidade
2. Feedback - Ticketing System (Support)
3. No option to update tickets raised by my colleagues

Hi Fred Dabu! From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments.  Pl...

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• Sam
• Criado 17 de novembro de 2022 18:58
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hide Blank Custom Fields on Requests

Hi Graham Ferguson! Please refer to this post for a more exhaustive code block to use, and let us know if you experience the same issues! 

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• Sam
• Criado 8 de outubro de 2022 11:40
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Hide Unselected Conditional Fields in My Activity Page

Hi Sami! This is indeed possible. Please refer to this post for more information!

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• Sam
• Criado 5 de outubro de 2022 12:10
• 0 voto

1. Guide
2. ...
3. Help Center customization
4. How can I remove "Suggested Articles" from the ticket submission form?

Zendesk Admin Hi Sandra! Two things should make this work. In your script.js file, make sure the above code is somewhere within a document.ready function, like so: $(document).ready(function() {$('...

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• Sam
• Criado 26 de agosto de 2022 03:27
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: How to hide blank ticket fields on customer side

HI Paul H! This looks like an issue with the CSS. I'm not able to sign into your help center to view a test request I submitted since it is protected by SSO. In your request_page.hbs code, could yo...

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• Sam
• Criado 18 de agosto de 2022 15:14
• 0 voto

1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Paul H A solution for hiding unwanted custom fields from the customer view is available at: Tip: How to hide blank ticket fields on customer side There are a few different modifications in the comm...

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• Sam
• Criado 18 de agosto de 2022 14:11
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Adding Bold, Underline, Italics and Bulleted List to Portal Description

Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra prov...

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• Sam
• Criado 2 de agosto de 2022 16:25
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Hi David! You'll want to use this code to hide the Ticket Form dropdown field: $(document).ready(function() {$(".request_ticket_form_id").hide();}); Let us know if that works for you!

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• Sam
• Criado 1 de agosto de 2022 13:54
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Adding Bold, Underline, Italics and Bulleted List to Portal Description

Hi Tom! It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js f...

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• Sam
• Criado 29 de julho de 2022 18:54
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How do we can modify "subject" based on custom filed value (enter by user ) in new request form

Hi richestsoft dev! This is possible by updating the Subject using the Zendesk API and a webhook trigger that fires on ticket creation. Please see here and here for more information!

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• Sam
• Criado 28 de julho de 2022 16:34
• 1 voto