Sam

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Link field in ticket takes you to the customer view

Hi Erica Dunstan! There are a few things at play here. First, you will need to address the multiple accounts issue. You can either remove the duplicate user, then add the email address for your per...

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• Sam
• Criado 5 de dezembro de 2023 20:50
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Not allow agent to see internal comments

Hi Jeremy K.! Yes, that is correct. Email targets do not maintain continuity with a ticket. Additionally, a CC added to a ticket, as a singular action, does not trigger an email response. The CC be...

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• Sam
• Criado 3 de outubro de 2023 20:49
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Not allow agent to see internal comments

Hi Jeremy! Unfortunately this is not an option at this time. There is an active feedback request for this feature, available here: https://support.zendesk.com/hc/en-us/community/posts/463193200156...

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• Sam
• Criado 3 de outubro de 2023 18:09
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hide Help Center behind our user login.

Hi Nate! Your best bet would be to implement a Single Sign On (SSO) option for both your website and Zendesk. More information on what SSO methods are available for use with Zendesk can be found a...

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• Sam
• Criado 15 de setembro de 2023 18:05
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Not receiving OTP codes into our Zendesk instance!

Hi Andrew! You would need access to the inbox to see how it has things set up or to work with someone who does. The built-in Zendesk email functionality is described in Forwarding incoming email fr...

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• Sam
• Criado 2 de agosto de 2023 22:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Not receiving OTP codes into our Zendesk instance!

Hi Andrew! Quick question - how do you have the forwarding configured to pass emails sent to ops+andrewtest@website.com to go to Zendesk (e.g. do you have an account-wide forwarding rule, a filter ...

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• Sam
• Criado 2 de agosto de 2023 19:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...

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• Sam
• Criado 24 de março de 2023 23:04
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notify Side conversation recipient through Automations

Would be helpful for us as well!

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• Sam
• Criado 27 de janeiro de 2023 17:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Salvador Vazquez Is there any update to the work your team is considering for Views?

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• Sam
• Criado 24 de janeiro de 2023 19:25
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...

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• Sam
• Criado 28 de dezembro de 2022 23:00
• 1 voto