Pesquisas recentes


Sem pesquisas recentes

Natalie's Avatar

Natalie

Entrou em 15 de abr. de 2021

·

Última atividade em 27 de out. de 2021

Seguindo

0

Seguidores

0

Atividade total

11

Votos

1

Assinaturas

5

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Natalie

Natalie criou uma publicação,

Publicação Feedback - Voice (Talk)

Current Functionality: Once a caller hits the queue, there are three possible outcomes: 1) caller hangs up, 2) caller continues to wait in queue until agent answers, 3) caller hits Max Wait Time in Queue and is routed to voicemail. 

Desired Functionality: Add a 4th option where callers in the queue can press a key (ex: presses 9) to be routed to voicemail (vs. have to wait until an agent answers or until they hit the Max Wait Time)

*Note: we currently have our IVR setup to press 1 for agent (routes to queue) or to press 2 to route to directly voicemail. The above request is to enable a caller to reroute to voicemail after pressing 1 for an agent. 

Publicado 12 de jul. de 2021 · Natalie

0

Seguidores

2

Votos

1

Comentário


Natalie comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Thanks for the response. I do not believe it's possible either and I'd like to submit this as a feature request! 

Exibir comentário · Publicado 01 de abr. de 2021 · Natalie

0

Seguidores

0

Votos

0

Comentários


Natalie comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

That will certainly be helpful for some reports! However, the reports I'm working on now only have metrics listed and I do not see that icon within the metrics section

Exibir comentário · Publicado 29 de mar. de 2021 · Natalie

0

Seguidores

0

Votos

0

Comentários


Natalie criou uma publicação,

Publicação Feedback - Reporting and analytics (Explore)

I'd like to be able to rotate an Explore query. For example, if I have a table, I'd like to be able to rotate the report so the column headers can be listed as rows instead. This helps with the visuals and space on an Explore dashboard. 

This functionality is available in Insights and it would be a great addition for for Explore! 

Publicado 29 de mar. de 2021 · Natalie

0

Seguidores

3

Votos

5

Comentários


Natalie criou uma publicação,

Publicação Feedback - Voice (Talk)

Hi Team, 

I would like to put in a request for a blind transfer, or the ability to complete a transfer without the calling being answered on the other end. The current transfer feature only allows an agent to complete a transfer when either 1) the call is answered or 2) the voicemail is hit. 

My company works external vendors / businesses and there are times where we need to transfer the call to one of our external partners. We do not need to do a warm transfer and it does not make sense for one of our agents to remain on hold while waiting for the external party to answer.  

Thank you! 

Publicado 30 de jul. de 2017 · Natalie

36

Seguidores

43

Votos

44

Comentários