Alex Hooper
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Alex Hooper comentou,
Same here. Please fix this.
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Alex Hooper comentou,
Hey Jacob, That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slight...
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Alex Hooper comentou,
Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is sim...
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Alex Hooper criou uma publicação,
Liquid Markup Removing Characters in a Dropdown Field
RespondidaI have a custom dropdown field that has the following format: Model - Inventory Number Example: Model1 - 141 I want to use liquid markup to keep the model number but remove the hyphen and the inven...
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Alex Hooper comentou,
Agreed with Khajik
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Alex Hooper comentou,
If I disable manual tagging, tags can still be added to a ticket via an API or will be added if I have a ticket field that has a tag assigned to it, such as in the case of drop-downs or checkbox fi...
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Alex Hooper comentou,
Great! Thank you for confirming that.
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Alex Hooper criou uma publicação,
SLA First Reply Time & Next Reply Time
For clarification, I've created an SLA Policy and included two targets First Reply Time and Next Reply Time. Both are under Normal priority and have the same time duration (16h business). With the ...
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Alex Hooper criou uma publicação,
Date Field
I have a trigger that fires when a certain checkbox is checked. When it is checked the action is to fill out a date field as "Set number of days from now" to 0. The intention here is that it enters...
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Alex Hooper criou uma publicação,
API Update & Conditional Ticket Fields
We're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API ...