Nathan Purcell

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Colleen, that CSS isn't targeting those divs as they don't have the class "block-list-item".  In your CSS, replace ".block-list-item" with ".custom-block" and it should work.   

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• Nathan Purcell
• Criado 18 de janeiro de 2023 16:42
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Salvador Vazquez can we have an update please? 

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• Nathan Purcell
• Criado 18 de janeiro de 2023 09:20
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature request: ability to set text inputs on custom form fields through macros.

Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product.  It's a pretty poor testament to Zendesk that such a simple request was overlooked in the firs...

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• Nathan Purcell
• Criado 7 de novembro de 2022 17:17
• 0 voto

1. Comunidade
2. Feedback - Admin Center
3. Webhooks Failure

Weighing in here as I'm about to cross the webhook bridge too.  Notifiable users should be definable on the individual webhook. It should not be a global setting as it's perfectly feasible for webh...

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• Nathan Purcell
• Criado 4 de outubro de 2022 09:24
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. UX Improvements - a collection

This menace of a popup on every page.  I'm sure that whatever the background logic is to determine whether or not the not-important-to-me-gets-in-the-way-of-everything notification should appear a...

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• Nathan Purcell
• Criado 30 de setembro de 2022 09:06
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Alina, is there a tracker or ticket or post we can follow for updates on the permissions task you mention? 

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• Nathan Purcell
• Criado 28 de setembro de 2022 08:42
• 0 voto

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Nicholas you can't use exact string matching on "punctuation". I have an open escalated ticket with Zendesk about this because it's preposterous and a serious limitation of the search function. 

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• Nathan Purcell
• Criado 20 de setembro de 2022 09:16
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

An obvious side effect of this problem is that the Zendesk admins have no method of changing a user's rating.  Adding such a feature clearly allows it to be gamed (only to ones own detriment) but t...

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• Nathan Purcell
• Criado 17 de agosto de 2022 09:06
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

Have any of the suggestions in this thread been implemented? 

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• Nathan Purcell
• Criado 11 de agosto de 2022 21:42
• 0 voto