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Amy Gracer

Entrou em 15 de abr. de 2021

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Última atividade em 29 de dez. de 2023

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Atividade mais recente por Amy Gracer

Amy Gracer comentou,

ComentárioTriggers and automations

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked.

Has anyone put together a step by step for automatically cc'ing end users on tickets? It seems like this would be a feature lots of folks would want. 

Thank you so much to anyone who can assist!

Exibir comentário · Publicado 21 de jul. de 2023 · Amy Gracer

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Amy Gracer comentou,

ComentárioEnd-user guide for Help Center

Brittany Mandel

I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css. Not the most elegant solution, but it works. 

Exibir comentário · Publicado 25 de jun. de 2023 · Amy Gracer

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Amy Gracer comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1

Exibir comentário · Publicado 07 de jun. de 2023 · Amy Gracer

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Amy Gracer comentou,

ComentárioAnnouncements

Is there any way to hide either the CC'd or the Organization tabs?

Exibir comentário · Publicado 07 de jun. de 2023 · Amy Gracer

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Amy Gracer criou uma publicação,

Publicação Q&A - Apps and integrations

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

Publicado 10 de mai. de 2023 · Amy Gracer

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Amy Gracer comentou,

ComentárioJira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and Dev in Jira only, rather than assigning developers tickets in Jira and Zendesk. Some questions:

1. Will my development still need Zendesk licenses if they are not assigned or directly commenting in the Zendesk tickets? Is there a view only license for development? (like a light agent?)

2.  I have set post functions to update the Zendesk ticket for comments and status changes. Notification of these changes appear as an email from the person who originally set up the integration, rather than from the {{user.displayName}}  in Jira. Is there a way to send these notifications from the Jira user?

Exibir comentário · Publicado 09 de mai. de 2023 · Amy Gracer

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Amy Gracer comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

Exibir comentário · Publicado 13 de fev. de 2023 · Amy Gracer

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Amy Gracer comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Alastair Adams (US) This is still working in my help center, but I am using a custom theme, not Copenhagen. 

Exibir comentário · Publicado 13 de fev. de 2023 · Amy Gracer

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Amy Gracer comentou,

ComentárioEnd-user guide for Help Center

Hannah Lucid

You can hide the voting feature on the articles page. 

Comment out this section

{{!-- {{#with article}}
         

            {{t 'was_this_article_helpful'}}
             
           

             
             
                {{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
                {{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}
             
           

            
           

              {{vote 'label' class='article-vote-label'}}

           

         

        {{/with}}--}}

 

Exibir comentário · Publicado 06 de jan. de 2023 · Amy Gracer

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Amy Gracer comentou,

ComentárioUsing themes and customizing your Help Center

Isaac Starobin

Hi Isaac,

It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to appear. 

In style.css

.fancy {
  list-style: none; 
  counter-reset: li
}
.fancy > li::before {
  content: counter(li); color: red;
  display: inline-block; width: 1em;
  margin-left: -1em
}
.fancy li {
  counter-increment: li
}

In your HTML


     
  1. test

  2.  
  3. test

  4.  
  5. test

 

 

 

Exibir comentário · Publicado 01 de nov. de 2022 · Amy Gracer

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