Amy Gracer
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Amy Gracer criou uma publicação,
Search on Jira "Zendesk Support"
Is there a way to search on the "Zendesk Support" Activity in Jira? developers want to use Jira to search support information directly so they don't have to jump between the two tools. Thanks!
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Amy Gracer comentou,
We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and D...
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Amy Gracer comentou,
Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere
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Amy Gracer comentou,
Alastair Adams This is still working in my help center, but I am using a custom theme, not Copenhagen.
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Amy Gracer comentou,
Hannah Lucid You can hide the voting feature on the articles page. Comment out this section {{!-- {{#with article}} <div class="article-votes"> <span class="article-votes-quest...
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Amy Gracer comentou,
Isaac Starobin Hi Isaac, It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to app...
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Amy Gracer comentou,
Isaac Starobin I think what is happening is that you are including all OL within article body. So you'd handle that with ol class that says to use your special coding only when you apply that speci...
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Amy Gracer comentou,
Will the Search Crawler work on the Submit Request page to deflect support cases?
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Amy Gracer comentou,
Is there any easy way to duplicate or share an article across multiple brands? For example, I have FAQs that apply to both my brands. Cross brand search won't work for me (I purposefully keep them ...
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Amy Gracer comentou,
William Grote You can add anchors using the <a name = "anchor"> Then when you want to link to it, link to the full URL followed by #anchor. Jeff's example above should work: <a href="https://suppor...