Andrei
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Andrei comentou,
Hey Gorka Cardona-Lauridsen, We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
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Andrei comentou,
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you doubl...
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Andrei comentou,
Hey, this is the formula for the metric like this. IF [SLA metric]="Periodic Update Time" THEN AVG(SLA metric completion time (days)) ENDIF
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Andrei comentou,
Then use this THEN [Update - Date] instead of this THEN [Update - Timestamp]
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Andrei comentou,
Hey Ariya, here you are IF ([Changes - Field name]="status" AND [Changes - Previous value]!="solved" AND ([Changes - New value]="solved" OR [Changes - New value]="closed") A...
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Andrei comentou,
Hi all, If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
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Andrei comentou,
Hey guys, does it support Messaging tickets?
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Andrei comentou,
Hi Bryan Selwood, Zendesk allows you to see 0 usage macros but with 30 days limitation. Our Macros Reporting app includes this information, too + we can sync data beyond the last 30 days period. 👇
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Andrei comentou,
Hey, If I write a chat reply and the visitor leaves, the chat ends and the current draft is lost. Is it possible to keep the chat draft somehow? It takes much time to rewrite lost drafts again as ...
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Andrei comentou,
Hey, is there any way to prioritize the transferred chats to the top of the queue? Because by default, they are going to the bottom. Transferred chats are added to the bottom of the chat routing...