Andrei Kamarouski
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Atividade mais recente por Andrei Kamarouski-
Andrei Kamarouski comentou,
Hey, If I write a chat reply and the visitor leaves, the chat ends and the current draft is lost. Is it possible to keep the chat draft somehow? It takes much time to rewrite lost drafts again as ...
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Andrei Kamarouski comentou,
Hey, is there any way to prioritize the transferred chats to the top of the queue? Because by default, they are going to the bottom. Transferred chats are added to the bottom of the chat routing...
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Andrei Kamarouski comentou,
Hey, any ETA about adding Agent name attribute to track the agent activities (like messages)on a more granular updates level (deeper than just the Assignee name)?
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Andrei Kamarouski comentou,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski comentou,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski comentou,
Dane Hey, thx for coming back. Seems like you missed my point. :) Let me explain another way. I don't need to calculate this data per brand on the account. I need it per the whole account with mult...
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Andrei Kamarouski comentou,
Hi Claire, Sure! It should be like this (for Support: Updates history dataset). D_COUNT(Agent comments)/SUM(Total Time) Where Total Time is defined like this (based on ZD recipe). IF ([Changes - F...
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Andrei Kamarouski comentou,
Hey, great to have this dataset finally! I am curious about Wait status attribute (compared to Ticket status). What is the main difference and use cases to use it? Andrei KamarouskiZendesk Expert, ...
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Andrei Kamarouski comentou,
Mira Amazing! I love to hear it! 😁@Max-Kristian Ferslev Heiredal Hey, yes, I started implementing this model in Explore a few months ago and see great feedback! Contact us on pythia.cc to get more ...
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Andrei Kamarouski comentou,
Hi Eugene Orman, I need your expert help =) I am using this formula to find the global average of Solved tickets in the whole Zendesk instance (it has just one single brand). I can slice the report...