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Michael Bui

Entrou em 15 de abr. de 2021

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Última atividade em 13 de fev. de 2023

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Michael Bui criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We would like to see the Agent Workspace composer window have the ability to save resizing.

The composer window in Agent Workspace, when expanded, does not remain the same size when you exit a ticket or open a new ticket. As a result, the window requires resizing multiple times a day depending on conversation size. The size of the window is also different depending on monitor size so for some agents, resizing is required more often than others.

 

Publicado 29 de jul. de 2022 · Michael Bui

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Michael Bui comentou,

ComentárioExtending Zendesk

The time tracking app used to work on the Zendesk mobile app but not longer appears to be visible in it, nor can your record the time spent.

Is time tracking still available for the Zendesk mobile app?

Exibir comentário · Publicado 27 de jul. de 2022 · Michael Bui

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Michael Bui criou uma publicação,

Publicação Q&A - Tickets and email

When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one page and body on a second page.

We are unable to understand why some print over a minimum of two pages and we are unable to make it all print on 1 page.

Publicado 22 de mar. de 2021 · Michael Bui

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