Florian
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Atividade mais recente por Florian-
Florian comentou,
Take a look at this article, as it may address what you are trying to accomplish:https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets Thank you for the feedback. Unfortu...
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Florian criou uma publicação,
Create PDF form/document based on ticket field information
RespondidaHi there, does anyone have a good, easy and possibly free solution for this topic. I would like to create a PDF form/document (e.g. a PDF template with some basic information in it) via e.g. macro ...
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Florian comentou,
A big plus for this feature. Would be good for us to have this too, as we still have some customers not using mail adresses trying to call us only.
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Florian comentou,
I'd give this request a big thumps up. At the moment I have a annoying workaround via trigger and webhook.
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Florian comentou,
We have the same problem and also need to ban only one specific IP address.I think Zendesk should be able to implement something easily.Would be great if Zendesk would stop to ignore their customer...
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Florian comentou,
We also need more than 28 days due to official regulations and being able to review tickets before they're closed. Furthermore we need to the possibility run some further actions with the automatio...
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Florian comentou,
I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.
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Florian comentou,
Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...
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Florian criou uma publicação,
Feature Request: Ability to report on "update by requester" for WhatsApp channel (again)
Before the latest Update (feels like Downgrade) of the messaging channels it was possible to create automations based on "hours since requester update". Meanwhile this condition is not working anym...
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Florian comentou,
Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.