Florian
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Florian comentou,
We have the same problem and also need to ban only one specific IP address.I think Zendesk should be able to implement something easily.Would be great if Zendesk would stop to ignore their customer...
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Florian comentou,
We also need more than 28 days due to official regulations and being able to review tickets before they're closed. Furthermore we need to the possibility run some further actions with the automatio...
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Florian comentou,
I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.
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Florian comentou,
Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...
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Florian criou uma publicação,
Feature Request: Ability to report on "update by requester" for WhatsApp channel (again)
Before the latest Update (feels like Downgrade) of the messaging channels it was possible to create automations based on "hours since requester update". Meanwhile this condition is not working anym...
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Florian comentou,
Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.
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Florian comentou,
I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.
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Florian comentou,
Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...
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Florian comentou,
Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...
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Florian comentou,
Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...