Bart
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Atividade recente por Bart-
+1 on this. Why is there an option to sort comments by newest to oldest available when it doesn't actually change the sorting from newest post to oldest in the community? I understand that this is ...
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Agreed with Teo, Slicing / filtering / decomposing data by end user / email / custom fields on those who vote / subscribed etc.
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@..., I feel your pain, but I've been able to essentially get this working by adding in a data filter called "Assignee Role" which you then pick as admin/agent and hide it in the background. When ...
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Would be great to get this in explore. I have a mandate to report on which staff are still using macros and which since we've moved to a more human experience and want to cut down on macro usage. A...
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@..., Thank you and Wido for the workaround. I've added it in, but I need it more of a data filter that I can use on a dashboard as a filter to delve deeper into say another metric for solved tick...
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@... Thanks for looking into this. I think the issue is in explore you set all of your "columns" as rows - and then it exports everything into a row. But if I need to see tags per week and set the ...
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@..., @... Exporting reports from explore - where you have #Number of tags / ticket topics built per week as columns and tags / topics as rows exports into csv / excel as a single column with same ...
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@..., Maybe you can jump in here. The standard zendesk support report has a data filter for assignee, and returns only agents. How do you set up the same filter on other reports which returns only ...