Bart
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Votos em atividade por Bart-
Hi All, How can you bring up custom fields from their original bulk updated information to what they have been changed to so you can set it back to the original state? For example, the custom fie...
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@..., No need to apologize. We all knew explore was replacing Insights came 5th of Feb. But it's unfortunate that these were not replaced 1:1. The reporting Icon to the left of Zendesk now feels ...
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That's a shame Greg, Because I was under the impression that these would remain as mentioned 9 months ago here. Hopefully, these kinds of changes are thought through as Zendesk develops other core...
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Done and done @...
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@..., I'm trying to get just a list of rated good tickets by ID excluding certain topics. And everything works except when I apply the TICKET ID requirement. I've also added count of tickets just...
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Heya @..., Thanks for the suggestions. We've only used it for a few months, but adding in a filter actually populated it. One thing that doesn't work however is if I add to the filtered sections ...
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This <a href="link URL">text</a> Doesn't work in any automation's anymore. Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning ...
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@..., Is it possible to create a link to the requester. Use case scenario. Because there is no native round robin tool, quite often we have multiple tickets from the same requester. Instead I hav...
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Is it possible to create a heatmap for agent activity? For example, the number of updates rather number of solved / created tickets. In otherwords, I'd like to see the number of updates / internal...
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@..., I feel your pain, but I've been able to essentially get this working by adding in a data filter called "Assignee Role" which you then pick as admin/agent and hide it in the background. When ...