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Kalle Windefalk

Entrou em 15 de abr. de 2021

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Última atividade em 04 de mar. de 2024

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Kalle Windefalk criou uma publicação,

Publicação Feedback - Help Center (Guide)

Feature Request Summary: 

Guide articles should have the mention function (@...)

Description/Use Cases: 

When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned

 

Business impact of limitation or missing feature:

This would ensure a better coherent experience for the knowledge admin teams

Publicado 20 de mai. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

ComentárioTicket automation and collaboration

It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually 

Exibir comentário · Editado 20 de abr. de 2022 · Kalle Windefalk

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Kalle Windefalk criou uma publicação,

Publicação Feedback - Help Center (Guide)

Today I need to open the previous version of an article that has been applied for review. 

It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.

This would speed up the article approval flow

Publicado 11 de abr. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

ComentárioMore integrations

Thanks @...

So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?

Exibir comentário · Publicado 24 de mar. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

ComentárioMore integrations

Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?

Exibir comentário · Publicado 23 de mar. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

 

Exibir comentário · Publicado 18 de jan. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

ComentárioSetting up Agent Workspace

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

Exibir comentário · Editado 18 de jan. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

ComentárioTicket basics

I totally agrees with Oskar

Exibir comentário · Publicado 13 de jan. de 2022 · Kalle Windefalk

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Kalle Windefalk comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

@...

"...This continues to be planned for development later this year. No new updates at this point in time"

Is that statement still valid?

Exibir comentário · Publicado 26 de nov. de 2021 · Kalle Windefalk

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Kalle Windefalk comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1

We're in the same situation as @...

Exibir comentário · Publicado 08 de abr. de 2021 · Kalle Windefalk

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