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Eckhard Doll

Entrou em 15 de abr. de 2021

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Última atividade em 04 de fev. de 2025

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Atividade mais recente por Eckhard Doll

Eckhard Doll comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree with Stephanie Schober here. The only benefit for me is that the main conversation remains visible all the time.

I don't seem to have the option to open as a new tab here (MS Edge on macOS). That would help.

Also, being able to set the user information as the default would help. Too many clicks to go back to that view.

Exibir comentário · Publicado 04 de fev. de 2025 · Eckhard Doll

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Eckhard Doll comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Nothing more to add than +1

It eats up the already cluttered space.

Exibir comentário · Publicado 28 de out. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Yes, please change this again. We were just switched to Agent Workspace and having this one additional click on every ticket is an annoying drawback compared to the old solution.

Exibir comentário · Publicado 28 de out. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

ComentárioEnd users and organizations

Hello Alex, I don't disagree with the approach being more flexible. But would having both option be too much to ask for?

Exibir comentário · Publicado 21 de out. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

ComentárioEnd users and organizations

Why is it that there was a simple checkbox for “filter by: only suspended users” and now after the “upgrade” we have to use “is_suspended:true”? To feel like real admins and to have tools only we can operate? 
 

Why not offer a checkbox again or have a column for that to sort the list accordingly?

Exibir comentário · Publicado 10 de out. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

Comentário na comunidade Feedback - Admin Center

I can only support the feature requests listed above. Especially, having the option to schedule greetings (beginning and end) would be very helpful.

Exibir comentário · Publicado 30 de ago. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree, just let us see the date. There is no reason to see the weekdays for the last week. Sometimes, we have to check the calendar to find the date.

Exibir comentário · Publicado 19 de ago. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

A preference for this would be helpful indeed. While I can see the benefits, often it gets in the way of my workflow.

Exibir comentário · Publicado 06 de ago. de 2024 · Eckhard Doll

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Eckhard Doll comentou,

ComentárioGlobal security and user access

Hi Anunay Sinha,
Okay, I felt stupid for a moment this morning when I saw the schedules including the preview until I saw your comment. Thank you, that must have been the quickest feature request implementation I ever witnessed :-)

Exibir comentário · Publicado 14 de dez. de 2023 · Eckhard Doll

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Eckhard Doll comentou,

ComentárioGlobal security and user access

Hi there,

This is a very useful and much needed feature given that we have to keep a closer look at our available storage. So thank you for providing access to the beta.
Before first enabling this option, it would be helpful to see how many tickets will be deleted and how much space this will free up. This way, we can adjust the number of days before putting this into effect. Currently, it's just guessing, provided that I haven't missed that option.

Exibir comentário · Publicado 13 de dez. de 2023 · Eckhard Doll

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