Brian McGinley
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Brian McGinley criou uma publicação,
@ mention agent Groups
We have tickets where we would like to ask a question of a programming group or Tech Services group where we would currently have to either pass ownership of the ticket to that group and lose it ...
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Brian McGinley comentou,
Can you @ mention a group?
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Brian McGinley comentou,
We are trying to implement a new ticket form and have ordered new custom fields for the new print. When you read through them on the ticket creation screen they are in order and make sense. After t...
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Brian McGinley comentou,
This is very frustrating... We had been on the Legacy Support Suite Professional and we were just upgraded to the Zendesk Suite Professional this month. Link sharing functionality was removed from ...
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Brian McGinley comentou,
Hi Everyone, We would love to have Organization Field an available target on a trigger as well. We have end users who belong to multiple organizations that are mainly email only users. I would li...
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Brian McGinley comentou,
David, Thank you! Purchased it.
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Brian McGinley comentou,
I know there seems to be movement on this feature as recently as last year, but it is so disheartening that this feature request is over 9 years old and still hasn't come to light. My only fear is ...