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Krista Shaver
Entrou em 15 de abr. de 2021
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Última atividade em 02 de ago. de 2022
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VISÃO GERAL DA ATIVIDADE
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PUBLICAÇÕES
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Atividade mais recente por Krista Shaver
Krista Shaver comentou,
I'm curious how others handle sending surveys out for unresolved bugs that may never get fixed. We don't want to keep bug tickets on hold while we wait for a fix that may never come, but to the customer, receiving a satisfaction survey for a bug ticket almost always results in 'bad'.
Exibir comentário · Publicado 02 de ago. de 2022 · Krista Shaver
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Krista Shaver comentou,
I keep getting an error when trying to pull data using the standard formulas above.
Here is the copied formula - syntax error doesn't allow me to save.
deleting the second ) allows me to save but the calculation doesn't work. It gives me the error.
Exibir comentário · Publicado 25 de mai. de 2021 · Krista Shaver
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Krista Shaver comentou,
I have automations set up to automatically solve tickets with information about the ticket topic in some instances... I can see that the automation solved the ticket, but how can I see the ticket? I'm curious if the automation is solving the correct tickets. The ticket is not in the Solved view or Recently Updated.
Exibir comentário · Publicado 19 de abr. de 2021 · Krista Shaver
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Krista Shaver criou uma publicação,
I'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a hard time managing 2-3 years worth of outdated requests that we may or may not ever do. Our customers like having the insight into their ticket status through 'my activity' however when we close out an old ticket and it is marked as 'solved' they believe it's either been done or want the ticket to remain on hold... Is there a way to change solved to another term? Curious what others are doing! Thanks!
Publicado 01 de mar. de 2021 · Krista Shaver
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Krista Shaver comentou,
Will you be narrowing the export down to the article at any point? I don't want the entire section for every export, it would be great to be able to pick and choose articles for an export.
Exibir comentário · Publicado 26 de ago. de 2019 · Krista Shaver
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