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Liam Kelly
Entrou em 15 de abr. de 2021
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Última atividade em 07 de out. de 2024
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Atividade mais recente por Liam Kelly
Liam Kelly comentou,
We have run into an issue where enabling callbacks on our lines causes a substantial increase in abandoned calls.
Apparently customers are hearing the message and hitting 2 during the message and hanging up (they don't know they have to wait for a confirmation), these calls are then considered abandoned and no callback request is created.
Is that how it is supposed to work? Human nature pretty much dictates they will press 2 immediately instead of waiting for the music to start.
Exibir comentário · Publicado 21 de mai. de 2024 · Liam Kelly
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Liam Kelly comentou,
With idle timeout disabled, how long does it take for an agent who loses connection to be set to offline?
Exibir comentário · Publicado 18 de abr. de 2024 · Liam Kelly
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Liam Kelly comentou,
Will there be metrics regarding proactive messaging? We would like to see how this is working for us.
Exibir comentário · Publicado 09 de fev. de 2024 · Liam Kelly
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Liam Kelly comentou,
How do we change the orientation of articles in the widget? It is odd that they display horizontally in such a narrow window.
Exibir comentário · Publicado 14 de dez. de 2023 · Liam Kelly
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Liam Kelly comentou,
How do I see the flow builder? My screen looks very different from what I see here. Is there something I am missing?
Exibir comentário · Editado 26 de out. de 2023 · Liam Kelly
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Liam Kelly comentou,
How do we handle the fact there is only one chat widget and we have multiple brands? It seems that agent workspace doesn't play well with branding or differentiating between brand groups.
Exibir comentário · Publicado 26 de out. de 2023 · Liam Kelly
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Liam Kelly comentou,
How useful is the bot?
Let's see, after creating the request for a major broken feature. It's been 2 hours and I have no response nor even a ticket open in my account.
Apparently I no longer have ANY way to contact support. Zendesk Fix this.
Exibir comentário · Publicado 23 de out. de 2023 · Liam Kelly
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Liam Kelly comentou,
Zendesk is really aggressive about closing tickets, apparently so they don't have to work on them. It's really annoying to have a long weekend and have your tickets closed without warning.
Exibir comentário · Publicado 11 de set. de 2023 · Liam Kelly
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Liam Kelly comentou,
Where do we enable this? I am trying to test it yet I can see no reference to Omnichannel routing anywhere in our instance.
Exibir comentário · Publicado 24 de abr. de 2023 · Liam Kelly
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Liam Kelly comentou,
No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site. We do not use a proxy.
This will upset our customers, Slowing them down from getting their answer is the exact opposite reason for why we use Zendesk.
Exibir comentário · Editado 11 de ago. de 2022 · Liam Kelly
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