Liam Kelly
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Atividade mais recente por Liam Kelly-
Liam Kelly comentou,
How do I see the flow builder? My screen looks very different from what I see here. Is there something I am missing?
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Liam Kelly comentou,
The bot is asking completely irrelevant follow up questions to confirm what the question is about, but the selections it provides have nothing to do with our business and will only be a source of c...
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Liam Kelly comentou,
How do we handle the fact there is only one chat widget and we have multiple brands? It seems that agent workspace doesn't play well with branding or differentiating between brand groups.
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Liam Kelly criou uma publicação,
Agent workspace / multi brand / chat
We have 2 brands and we used 2 branded widgets, with the upgrade to Agent Workspace, I only appear to have one chat widget and no ability to create more. How do I set it up so it has different conc...
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Liam Kelly comentou,
How useful is the bot? Let's see, after creating the request for a major broken feature. It's been 2 hours and I have no response nor even a ticket open in my account. Apparently I no longer h...
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Liam Kelly comentou,
Zendesk is really aggressive about closing tickets, apparently so they don't have to work on them. It's really annoying to have a long weekend and have your tickets closed without warning.
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Liam Kelly comentou,
Where do we enable this? I am trying to test it yet I can see no reference to Omnichannel routing anywhere in our instance.
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Liam Kelly comentou,
So no way to see what tickets caused what triggers to fire? It would make troubleshooting a whole lot easier.
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Liam Kelly comentou,
No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site. We do not use a proxy. This will upset our customers, Slowing them down from get...
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Liam Kelly comentou,
Chiming in, as this is one of the most basic ways of filtering messages. The fact this has been a request since 2017 with no action from Zendesk is disappointing as always.