Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Atividade mais recente por Amie Brennan-
Amie Brennan comentou,
Love this solution!
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Amie Brennan comentou,
hey Team, On behalf of Paul Calvert and myself, we'd like to submit the following feature request for draft composer: -Allow any agent, not just the ticket assignee to be able to view draft resp...
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Amie Brennan comentou,
Hey All, You can update a ticket subject automatically utilising a webhook and trigger combo. You're welcome to check out my guide here on how to do this: How to automatically update a ticket's s...
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Amie Brennan comentou,
Hey Stefano, The ability for end-users to view their tickets via the help centre portal is available on the Growth Plan and above. You mentioned you're on the Team plan and this doesn't currently ...
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Amie Brennan comentou,
Hey Oliver Tietze, I just checked on this for you and it looks like it can be turned off. In fact, it looks like an admin has to also turn this feature ON to move it to the context panel, it wasn't...
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Amie Brennan comentou,
Hey Katie Arathoon, The rollout should be complete by May 19th - the end of next week. I'd say if you still can't access/use this feature after the 19th of May then there would be an issue and you'...
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Amie Brennan comentou,
Hey Jesse Spalding, In general, when you make an update to a ticket field, you do then need to submit the ticket so it saves the changes you've made. Submitting the ticket normally requires the age...
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Amie Brennan comentou,
Hi Paul Von, This very pretty disappointing to hear! The biggest outcry on the community right now and from many other customers is the lack of ability to reverse the comments since the new agent w...
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Amie Brennan comentou,
Hi Viktor Osetrov, Some feedback - This is a half-baked release. Adding limits to products is ok, as customers we get that there has to be a line drawn somewhere. What is lacking here with this rel...
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Amie Brennan comentou,
Hey Gorka Cardona-Lauridsen Do you have an update on when this will be released? Your latest indication was H2 2022 which has been and gone now. It would be really appreciative if you could provid...