Amie Brennan

1. Comunidade
2. Zendesk Suite Q&A
3. Creating an intake form

You're most welcome Andres. Really glad you were able to get it all working the way you would like it to. Happy ticketing from here. :)

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• Amie Brennan
• Criado 24 de janeiro de 2023 00:59
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Question on modifying SLA Policy

Hey Jake,  I would check out this doc here on troubleshooting SLAs: https://support.zendesk.com/hc/en-us/articles/4408885881498 It makes the reference I've highlighted in the screenshot below earli...

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• Amie Brennan
• Criado 24 de janeiro de 2023 00:58
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to Snooze tickets

Hey Joel Watson You can easily achieve this in Zendesk by creating an automation that will automatically reopen the ticket for you after X after of time.  What I would do to make this workflow easi...

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• Amie Brennan
• Criado 24 de janeiro de 2023 00:51
• 1 voto

1. Comunidade
2. Zendesk Explore - Large report exports EAP
3. Explore - Custom Text Field returning NULL in Standard Calculated Attribute

Hey Matthew Metros What is your actual feature request here? Is it for the result to display 0 (or something else) instead of NULL?

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• Amie Brennan
• Criado 23 de janeiro de 2023 11:06
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Creating an intake form

Heya,  You're most welcome. Head over to this link for some more info on the integration. You will need to purchase the plugin.  https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms...

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• Amie Brennan
• Criado 20 de janeiro de 2023 03:35
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reports Automatically getting Filter on New Report

Hey CJ,  I'm a little confused with what you're saying here as I'm not seeing the same in my Zendesk account. Do you have a screenshot you could share showing us the filters you're seeing being add...

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• Amie Brennan
• Criado 19 de janeiro de 2023 03:23
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. If I use a subdomain for my sandbox, can I use the same one in live?

Hey There,  You will not be able to reuse the subdomain if you do it the way you described. I would recommend using "secondbrand-test.zendesk.com" as the brand subdomain in your sandbox. That way y...

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• Amie Brennan
• Criado 19 de janeiro de 2023 03:22
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Creating an intake form

Hey Andres Hidalgo, I understand what you are looking for here however yes it is true, the ability to do this out of the Zendesk box doesn't exist like you are looking for here today. Zendesk doesn...

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• Amie Brennan
• Criado 19 de janeiro de 2023 03:20
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Require Attachment based on Certain Form Conditions

+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality.  Use case: There are various reasons why...

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• Amie Brennan
• Criado 19 de janeiro de 2023 03:14
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Hey Randy Gentil, NPS is different from CSAT and the removal of NPS from Zendesk, will not affect your current CSAT configuration and data for reporting.  NPS is where you send an email to a group...

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• Amie Brennan
• Criado 19 de janeiro de 2023 00:14
• 0 voto