Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
-
Atividade total552
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos22
-
Assinaturas268
Visão geral da atividade
Atividade mais recente por Amie Brennan-
Amie Brennan criou uma publicação,
Neutral rating required
I know this new CSAT feature needs to start somewhere however over time, I'd like to see the ability for the middle/#3 rating to be classified as neutral instead of negative and the ability to repo...
-
Amie Brennan comentou,
hey Rohan Gupta When will this feature be available for customers who DO NOT use omni-channel routing? There are probably more customers using traditional Talk compared to those who are using omni-...
-
Amie Brennan comentou,
hey Rob Stack I think this guide needs to be updated to include the new AI attributes e.g Sentiment etc. :)
-
Amie Brennan comentou,
hey Zendesk Team, Looks like all documentation on the Zendesk Side that references Microsoft Azure will need to be updated in light of Microsoft changing its name. This will also mean the ZD UI ne...
-
Amie Brennan comentou,
Hey Jerry, Everything you described above is totally achiveable with Zendesk Talk. Effectivly when the customer calls your client's number and goes through their IVR - that IVR is just going to for...
-
Amie Brennan comentou,
+1 for this feature request. The lack of this ability inside the WYSIWYG editor for macro creation (and other parts of Zendesk) means the WYSIWYG editor is not consistent across the entire Zendesk...
-
Amie Brennan criou uma publicação,
Feature Request: Pre-set drill-in templates for Reports
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Inside explore you...
-
Amie Brennan comentou,
hey Rohan Gupta Is there any update on when the ability to report on IVR keypress will become available? As a Zendesk Partner, I've got quite a few customers asking for this feature - without it, ...
-
Amie Brennan comentou,
Hey Carmen, You'd need to look at creating a trigger like the below: When the customer sends in the first request upon ticket creation, that would be classed as the first response. If the customer...
-
Amie Brennan comentou,
Hey Contentful Team You can already do this. Check out the doc here: Creating side conversations Look for the subtitle: Adding ticket comments to a side conversation This should help you with what ...