Dawn Anderson
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Atividade mais recente por Dawn Anderson-
Dawn Anderson comentou,
hI @... I tried what you suggested but am now getting the below error: When I remove that line from the document head the hero image comes back. Just tried the code and I don't need it in document...
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Dawn Anderson comentou,
Hi @... Should I just remove that section from the code? Not sure what it does?
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Dawn Anderson comentou,
When I added the code, it didn't remove the form but it removed the hero image & search bar from the help centre? Had to remove it as we need these features to be visible.
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Dawn Anderson comentou,
Of course, https://support.vivaladiva.com/hc/en-gb
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Dawn Anderson comentou,
Hi @... Have followed your steps but the form is still present in the drop down list?
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Dawn Anderson criou uma publicação,
Hiding a ticket form on the 'submit a request' page
RespondidaHi! I need to know how to hide a form from the 'submit a request' page drop down option, we don't want customers able to select it from the list (we are currently doing a trial by sending them a hy...
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Dawn Anderson comentou,
This is a pretty cool trick! Just so I'm reading it right, I only need to amend where it's XXXX below with my Zendesk domain? https://XXX.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[commen...
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Dawn Anderson criou uma publicação,
Satisfaction rating based on number of agent interactions
RespondidaHI We are wanting to report on the number of interactions and see what the satisfaction score is. By having this reporting it will help us understand if number of agent replies is high does this h...
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Dawn Anderson comentou,
Hi We would like to see more end-user updates especially to user profile name as this would be useful to understand if it was customer error or an agent has changed - with data breaches top priori...
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Dawn Anderson criou uma publicação,
Creating tickets with attachments
RespondidaHi All We are looking to understand if anyone has a way of creating tickets in bulk with an attachment (different one each time)? Had a look around and can see that you can create tickets with an A...