Graham Haire
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Votos em atividade por Graham Haire-
Ideally, we could have a View that we as Agents could monitor for comments to articles. Having to go to each article and 'follow' them seems a bit much.
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When I manually create a ticket for a customer I fill in the data on the form much in the way described above either as a public or private ticket. I then Submit as New or as Open. In both cases,...
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The link in the post is broken.
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Hi Jennifer - the link to the following Trigger Recipes are broken: Can I notify a group if a ticket has not been updated? Can I be notified when a problem ticket has reached a certain number of i...
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Hi Brett - The link in your response is no longer valid. One of the features I am trying to do with Guide is the ability to track who has seen an alert either through an acknowledgement process or ...
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Yippeee!!
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Thanks Kyle - Not a bad workaround. It does work. I'll wait on other comments before making this a more permanent solution,
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Is there a way to allow certain agents to Approve articles without allowing them to Publish articles? I have used User Segments and Management Permissions to allow for Edit permission to a certain...
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Thanks for coming back to me, Brett. I was about to post to the Guide Product Feedback site as you suggested however Jonathan beat me to it with this feedback article "Separate Permissions for App...
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Hi all, I noticed a blank line with the Article Views table in the Zendesk Guide: KNowledge Base dashboard. This is a default dashboard, not one I have customized. In the table that shows the top...