Sebastian
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Sebastian comentou,
Steven Hampson, you can use a trigger to add a tag to tickets that were created in the contact form since you know they are the real users. Or you can create views and divide tickets based on the c...
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Sebastian comentou,
How to search for all agents excluding light agents and admins?
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Sebastian criou uma publicação,
SSO setup is not trustworthy
We use JWT for our enduser login into the helpdesk and SAML for our agents through jumpcloud. However, all agents also have to have an account at the ressource that JWT is using, since it is our co...
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Sebastian comentou,
I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. I...
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Sebastian comentou,
Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.
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Sebastian criou uma publicação,
Automatic mails can't be personalized with sender name
Hi, The automatic mails from triggers are only sent with a standard name that is also used elsewhere. So they are always unpersonalized. Also if one would try to use API updates of tickets, the upd...
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Sebastian comentou,
This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.
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Sebastian comentou,
Yes, that's correct. I missed that it wasn't inside.
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Sebastian comentou,
I also had troubles to make the reroute to standard language work. I noticed it was the jquery request to count the amount of error-page classes. The problem was that the code was outside of the$(d...
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Sebastian criou uma publicação,
New team page functionalities
Hello, Please do not forget to implement the bulk update in the new team page. Ideally expand it so that tags can also be set. Also momentarily it does not yet show the tags of the agents. That is ...