Morgan King
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Atividade total92
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Atividade recente por Morgan King-
Answer Bot / Messaging - Insert Custom Links
We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either a way to format a link in the Bot Message (either with HTML or Markdown would...
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Answer Bot / Messaging - Be able to serve segmented articles
Current functionality requires served articles to be open to everyone - Answer Bot / Messaging will not serve up articles that are set to the visibility of "signed-in" users or user segments. Also ...
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Answer Bot / Messaging - Be able to serve segmented articles
Current functionality requires served articles to be open to everyone - Answer Bot / Messaging will not serve up articles that are set to the visibility of "signed-in" users or user segments. Also ...
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Filtered Search Bar
Has anyone successfully implemented a filter within the search bar of Zendesk? For instance, something on this bar:Where you can filter Help Center, Community, Expanded Help Centers, etc. in.Like...
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Ability to Link to Articles
It would be awesome if there was the ability to make an article just a link. Today, if you want to reference an article from another section of the Guide or just route someone to a third party yo...
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Ability for Owners to be User Segments
Today the Owner field pulls from Groups. We have a very complicated structure when it comes to owning content on our Guides. It would be a lot easier if there was one place to manage all access and...
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Ability to Edit Images in the System
It would be awesome to have an image editor within the text editor that is available. Even if it is the ability to just click and resize the images pasted more easily. This would be helpful in both...
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Document and Image Repository / Bank
ConcluídaIt would be extremely helpful if Zendesk Guide had a document and image repository, or bank where you can reuse documents or images throughout the Guide feature (bonus if it is across brands). We o...
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Help - Accordions not working
RespondidaI am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas? HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...
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Department Offline Status
RespondidaBackground: Our company has several products / services (over 10) that we sell our clients. It is impossible for one team member to know all about every product / service and it is not scale-able. ...