Morgan King
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Atividade recente por Morgan King-
Ability to Look up Ticket Status in Messaging
It would be great it there was a step that would allow a search of tickets to get the status of the ticket. For instance, the end-user selects an option to look up ticket status, enters their ticke...
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Answer Bot / Messaging - Direct Transfer to Custom Form and Groups
It would be very helpful to be able to have the ability to designate if the transfer in Flow to go to a specific form and group. Right now you are only able to use fields so a workaround is to ha...
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Answer Bot / Messaging - Insert Custom Links
We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either a way to format a link in the Bot Message (either with HTML or Markdown would...
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Answer Bot / Messaging - Be able to serve segmented articles
Current functionality requires served articles to be open to everyone - Answer Bot / Messaging will not serve up articles that are set to the visibility of "signed-in" users or user segments. Also ...
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Answer Bot / Messaging - Be able to serve segmented articles
Current functionality requires served articles to be open to everyone - Answer Bot / Messaging will not serve up articles that are set to the visibility of "signed-in" users or user segments. Also ...
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Filtered Search Bar
Has anyone successfully implemented a filter within the search bar of Zendesk? For instance, something on this bar:Where you can filter Help Center, Community, Expanded Help Centers, etc. in.Like...
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Ability to Link to Articles
It would be awesome if there was the ability to make an article just a link. Today, if you want to reference an article from another section of the Guide or just route someone to a third party yo...
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Ability for Owners to be User Segments
Today the Owner field pulls from Groups. We have a very complicated structure when it comes to owning content on our Guides. It would be a lot easier if there was one place to manage all access and...
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Ability to Edit Images in the System
It would be awesome to have an image editor within the text editor that is available. Even if it is the ability to just click and resize the images pasted more easily. This would be helpful in both...
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Document and Image Repository / Bank
It would be extremely helpful if Zendesk Guide had a document and image repository, or bank where you can reuse documents or images throughout the Guide feature (bonus if it is across brands). We o...