Jeremy Heath
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Atividade mais recente por Jeremy Heath-
Jeremy Heath comentou,
With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...
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Jeremy Heath comentou,
@Graeme Carmichael I've used this for a while from a Macro and it has been fine, but lately it has been adding extra spaces between the Good >Morning> Name part. I've not changed anything, here is ...
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Jeremy Heath comentou,
Hi @... For the company I work for we are very hot on documentation. In the company OneDrive I have created a complete set of folders that deal with everything Zen related. From the PDFs they send...
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Jeremy Heath criou uma publicação,
Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your Zendesk Rep if you want to try them and do not have the correct package. High...
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Jeremy Heath comentou,
Is there a way to get the total figure inside the metric so it says 24 Tickets for e.g. ? As you can see this looks rubbish unless im doing something wrong
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Jeremy Heath criou uma publicação,
No Data error message in Explore, Can we change it?
Ok the error message we get when no data available If for example i am producing a report for a customer that shows how many SLA were breached and the answer is 0 then im stuck with this error mess...
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Jeremy Heath comentou,
@Celia Especiallywhen you have a wide screen monitor 2560 x 1440 it looks daft
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Jeremy Heath comentou,
The width of the sections should auto stretch so that you can fit bigger titles in Or allow us to drag them longer like in excel This would be a big help if they could change it
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Jeremy Heath comentou,
Ok no problem Ill keep looking. thx
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Jeremy Heath comentou,
@AVI Does this app also allow CC in explore? I want to be able to send a report to different users and it only allows Agents We need to be able to CC a particular user in our system and send the r...