Ola Timpson
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Ola Timpson comentou,
Love this change!
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Ola Timpson comentou,
Are all the options in here live already? I can't work out how to add a button link.
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Ola Timpson comentou,
Agents intermittently get a message saying they have reached the end of the playlist, even though there are still tickets left.Like the original post here, our views are skills filtered too.
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Ola Timpson comentou,
Did you ever get anywhere with this? We've been experiencing the same thing.
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Ola Timpson comentou,
I'm looking to do the same thing Amanda has asked about. Anyone got advice on seeing which agents have applied a specific macro?
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Ola Timpson comentou,
I think expectations for offline vs out of office would depend on operating hours. Some of our tickets have 24/7 operating hours, so if a ticket waits for that agent to get back on shift the next d...
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Ola Timpson comentou,
This would be useful for us, if a user starts out thinking their issue is in one area but their answers indicate actually a different flow would help them.
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Ola Timpson comentou,
Will the option for fallback groups be added at a later stage? At the moment our lines are configured to go to engineers fully trained in the product first, but fallback to all engineers if none of...
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Ola Timpson comentou,
It looks like at the moment the permission only allows you to add and remove skills from agents through admin centre. When will it allow you to add and remove skills from agents on their profile? A...
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Ola Timpson comentou,
Barry Neary I would want the ticket to wait for an agent with matching skills - for us there is no point routing to someone who can't work the ticket.