Nazir Kabbani
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Nazir Kabbani comentou,
identical topics you can upvote https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442 https://support.zendesk.com/hc/en-us/community/posts/4409222573466-Follow-...
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Nazir Kabbani comentou,
identical topics you can upvote https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442 https://support.zendesk.com/hc/en-us/community/posts/4414242586906-Notificat...
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Nazir Kabbani comentou,
our use case: we update an article relating to patches and fixes available for a specific version of our tools. we want the followers of the article to be notified whenever we put a new fix for tha...
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Nazir Kabbani comentou,
Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).
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Nazir Kabbani comentou,
Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)
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Nazir Kabbani comentou,
Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)
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Nazir Kabbani comentou,
Thanks. Starting our journey now with KCS