Catherine Bostwick
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Atividade mais recente por Catherine Bostwick-
Catherine Bostwick comentou,
100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...
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Catherine Bostwick criou uma publicação,
Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...
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Catherine Bostwick comentou,
That makes sense. But one further question.. you are able to add a follower without adding them as a cc. Could Zendesk make a product enhancement that limits light agents from adding a cc but does ...
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Catherine Bostwick criou uma publicação,
Light agents unable to @ other agents
Light agents can do internal replies but they are unable to @ another agent. Why would you take away that simple function? If they have access to internal replies, they should have the ability to n...
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Catherine Bostwick comentou,
There needs to be a way for agents to see suspended tickets received at their team's support address. If 'ALL', and only All, for the privilege "which tickets can this agent have access to", is ena...
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Catherine Bostwick comentou,
This is also critical to our day-to-day workflow as agents almost exclusively use the mobile app. Why would you not include PAID, crucial aspects of the web version on your mobile app? If we are pa...
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Catherine Bostwick comentou,
Included in the overall ticket print out. It would logically make sense for the side conversations to appear in the sequence in which they were actually had.
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Catherine Bostwick criou uma publicação,
Printing Side Conversations
We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.
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Catherine Bostwick comentou,
This feature would benefit our team as well. Side conversation content is equally as important and should be included in the printing detail.
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Catherine Bostwick comentou,
I agree, we also need this simple functionality. I have read many articles over this exact same issue and I have not found a solid reliable solution. Where is this on Zendesk's roadmap?