Maja Zivkovic
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Atividade total36
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Última atividade
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Votos26
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Assinaturas5
Comentários
Votos em atividade por Maja Zivkovic-
It's great that i can review what tickets an agent has skipped and any comments they left as to why in their profile from a QA perspective, but i also want to be able to see trends over time. I wan...
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In 90% of cases our agents need to 'close tab', but when escalating to 2nd line they do need to 'stay on ticket'. What would be great for us is if i could set this (close tab or stay on ticket) whe...
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Can say this 'hack' no longer works. Please either let me monitor agent personal macros and personal views or allow account assumption in some way.
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I've seen some clever workarounds for filtering out end users but i can't find a solution for finding tickets that do not have an assigned agent. Selecting NULL form Assignee Role gives no results,...
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Hi Brent Pliskow, Thanks! I did find a round-about way of doing it. I created a custom attribrute that says Then, to make the unassigned tickets show up i EXCLUDE FALSE. I feel this may be t...