Chris Grant

URGENT!

Only taking a look at "Explore" in more detail today and also can't seem to find where the customer feedback/comments are. The chart reminds us that there were comments left by customers, so where are they -- in an easy to access place that is?  As with others that voiced concerns, we use their comments to learn and adjust our game plan. If we can't report on them, then there isn't much point in sending surveys when a ticket completes, so I'd like to know what Zendesk plans are given the current Reporting widget is to be retired very soon.