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Dan Moore

Entrou em 15 de abr. de 2021

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Última atividade em 08 de jun. de 2023

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Dan Moore comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Has there been an update to this feature request?  We also have agents that we need to disable access to specific organizations and end users.  Are there any tools to allow us to make this happen?

Example:

  • Organization Acme > Visible to Agent Adam, Baker, David > Not visible to Agent Charlie
  • Users and tickets from Acme, same.  

Exibir comentário · Publicado 08 de jun. de 2023 · Dan Moore

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Dan Moore criou uma publicação,

Publicação Discussion - Tips and best practices from the community

Upgrade Instructions

To upgrade to GA 4 now and avoid issues, follow the steps in the Zendesk Article

Using Google Tag Manager with your help center

Google Documentation

From Google Support

Google Analytics 4 is the next-generation measurement solution, and it's replacing Universal Analytics. On July 1, 2023, standard Universal Analytics properties will stop processing new hits. If you still rely on Universal Analytics, Google recommends that you prepare to use Google Analytics 4 going forward.

Understand what's going to happen

  • Until July 1, 2023, you can continue to use and collect new data in your Universal Analytics properties.
  • After July 1, 2023, you'll be able to access your previously processed data in your Universal Analytics property for at least six months. You are strongly encourage to export your historical reports during this time.
  • In the coming months, google will provide a future date for when existing Universal Analytics properties will no longer be available. After this future date, you'll no longer be able to see your Universal Analytics reports in the Analytics interface or access your Universal Analytics data via the API.
 Google Analytics 360 properties will receive a one-time processing extension ending on October 1, 2023.

Check if your Google Analytics property is impacted

  • If you created your property before October 14, 2020, you're likely using a Universal Analytics property.
  • If you created your property after October 14, 2020, you're likely using a Google Analytics 4 property already, and no action is required.

Complete your next steps

Google strongly encourage you to make the switch to Google Analytics 4 as soon as possible. Doing so will allow you to build the necessary historical data and usage in the new experience, preparing you for continuity once Universal Analytics is no longer available.

Publicado 12 de out. de 2022 · Dan Moore

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Dan Moore comentou,

Comentário na comunidade Feedback - Community Forums (Gather)

I agree, any chance to implement the newest version of WYSIWYG text editor that is used in tickets and articles?

Exibir comentário · Publicado 29 de set. de 2022 · Dan Moore

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Dan Moore comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree.  I note that Many Zendesk Moderators are able to embed well formatted messages using Hyperlinks that are with proper text.  This can only be done if you are copying and pasting the information in from another program such as Microsoft Word.

Example: https://usergroups.zendesk.com/become-a-group-leader/ 

So make sure to fill out the User Group Interest form today to tell us what groups you want to see! 

With the WYSIWYG it is not possible to properly format the URL so I am guessing that it is being pasted in from another tool.

Why can't the WYSIWYG in Tickets be added to posts?

Exibir comentário · Publicado 29 de set. de 2022 · Dan Moore

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Dan Moore comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Vlad Thanks for posting this, fantastic functionality addition.  Please note that it seams as though YouTube is using an different posting method and I was wondering if you could point me in the right direction to utilize YouTube's YouTube Player API Reference for iframe Embeds.

https://developers.google.com/youtube/iframe_api_reference 

Any web page that uses the IFrame API must also implement the following JavaScript function:

  • onYouTubeIframeAPIReady – The API will call this function when the page has finished downloading the JavaScript for the player API, which enables you to then use the API on your page. Thus, this function might create the player objects that you want to display when the page loads.

Any assistance for the code you can provide would be much appreciated!

Exibir comentário · Publicado 13 de set. de 2022 · Dan Moore

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Dan Moore criou uma publicação,

Publicação Feedback - Community Forums (Gather)

What web template is the Zendesk Community using? https://support.zendesk.com/hc/en-us/community/topics

It looks like there is either significant customization or there is a new template for community.

It looks like there are Tabs allowing the selection of groups of topics.

The upcoming Events are not part of the standard Copenhagen template.

 

These are nice touches to the community page that would be useful for companies.

Publicado 10 de ago. de 2022 · Dan Moore

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Dan Moore comentou,

ComentárioTicket customization

It does help, and I am implementing this now.  However consider the following scenario.

Ticket Form Option 1  Hide Ticket Forms (Available)

  • 20 Organizations, each needs their own custom drop down list in a form.
  • In this scenario we have to create 20 Custom fields and associate those to 20 custom forms.

Ticket Form Option 2 Organization - Conditional Formatting (Request)

  • It would be better to utilize conditional formatting based on the users organization creating the ticket.
  • Organization based condition would prompts users for specific Ticket Fields only they can see.

Organizational control would be better as there is now one form for many organization. The only customization would be the conditions, and form ticket fields. 

Is there an option to create conditional form ticket fields based on the customers organization?

 

Exibir comentário · Editado 04 de mai. de 2022 · Dan Moore

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Dan Moore comentou,

ComentárioTicket customization

Reda is correct.  

We need the ability to create a ticket form customized per organization a personalized form when they want to submit a request.

Exibir comentário · Publicado 08 de abr. de 2022 · Dan Moore

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Dan Moore comentou,

ComentárioEnd users and organizations

We also would like to have the name sort option in the Organizations Page.  Additionally it would be nice to see filter capabilities based on Groups, Organization Status (Active vs. In-Active.) 
Thanks Rita Gleason for the recommendation.

Exibir comentário · Publicado 08 de abr. de 2022 · Dan Moore

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Dan Moore comentou,

Comentário na comunidade Feedback - Admin Center

I do like the new format, particularly the filter options.

Exibir comentário · Publicado 06 de abr. de 2022 · Dan Moore

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