Steve W
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Atividade recente por Steve W-
Any updates on this? Also, is there a way to view IP addresses in Chats?
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How sad is it that the ability to Export macros had to be developed by an extremely helpful USER and not by Zendesk Dev? Although this way is helpful (Thanks Vlad!), my organization uses close to 9...
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Bump! Still ZD ignores these desperately needed requests
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Since Zen Desk “Support” does not care and/or comprehend the value or how good support works, let me see if I can explain it to them, specific to this issue. The purpose of Chat is to provide the b...
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How is this not available yet? Why would a first name merge field be available in macros but not shortcuts. I see several requests for this feature dating back three years ago. Zendesk Support/Deve...
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It's not! I gave up expecting ZenDesk to make this change. With something this simple to change and needed so desperately, requested over about 4 years ago and not implemented yet, one can only ass...
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This should be an absolute must and I'm surprised ZD doesn't see the importance of this. Removing a ticket from your dashboard view will make the view cleaner, help to quickly identify tickets that...
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Example of spam emails
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I'm beginning to think that ZenDesk just doesn't care. Such a simple but important change that they have not implemented. Will rethink renewing ZD for another, more robust service next quarter.
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Bumping up again. It seems like a more robust text editor is a no brainer. Client/Tech support basic approach is to dumb down your response to ensure the reader understands and can follow directio...