Jamey Pringle

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Public Zendesk Product Roadmap

We at SoFi also would like to see this. We are dependent on our CS POC to let us know when something is coming that isn't within the Release Notes.

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• Jamey Pringle
• Criado 28 de setembro de 2020 17:10
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

I agree with most people.  We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.

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• Jamey Pringle
• Criado 30 de julho de 2020 16:27
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

Definitely want this feature. +1

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• Jamey Pringle
• Criado 23 de junho de 2020 13:13
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. How to export knowledge base content from your Help Center as PDF (no coding required)

Hi @...,   When you install this app you can only export articles from your default brand. You cannot select which brand to export articles from. This is useless for multi-brand users. The only way...

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• Jamey Pringle
• Criado 15 de junho de 2020 21:18
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request to Edit Article URLs

We also would like the ability to customize the URLs of the articles, sections, and categories. This would help out IT department map to the URLs much easier.

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• Jamey Pringle
• Criado 27 de maio de 2020 15:36
• 2 votos