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Joan

Entrou em 15 de abr. de 2021

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Última atividade em 27 de out. de 2021

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Atividade mais recente por Joan

Joan comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which is such a waste of time.

Exibir comentário · Publicado 18 de ago. de 2021 · Joan

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Joan comentou,

ComentárioSetting up Agent Workspace

Why is dynamic content for chat shortcuts not supported in the New Agent Workspace?  Do Zendesk want us to use macros instead?

Exibir comentário · Publicado 04 de jun. de 2021 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

Exibir comentário · Publicado 29 de mar. de 2021 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-(  come on Zendesk

Exibir comentário · Publicado 14 de dez. de 2020 · Joan

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Joan criou uma publicação,

Publicação Feedback - Help Center (Guide)

It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are.  At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.

Publicado 14 de out. de 2020 · Joan

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Joan criou uma publicação,

Publicação Feedback - Ticketing system (Support)

A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then be responded to by either the retailer or the manufacturer.  As the manufacturer we want to get to the question before the retailer to ensure the customer gets an accurate response.  At the moment, the Bazaarvoice questions come into Zendesk as an email and we then have to log into the Bazaarvoice portal to respond to the question.  It would be great to have an integration so that we can respond from within Zendesk.

Publicado 21 de ago. de 2020 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk?  Look forward to hearing an update.

Exibir comentário · Publicado 20 de set. de 2019 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

100% agree with the above, not being able to schedule to an individual is frustrating

Exibir comentário · Publicado 13 de jun. de 2019 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

Exibir comentário · Publicado 31 de mai. de 2019 · Joan

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Joan comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

Exibir comentário · Publicado 28 de jan. de 2019 · Joan

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