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Oscar Granda

Entrou em 15 de abr. de 2021

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Última atividade em 27 de dez. de 2023

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Oscar Granda criou uma publicação,

Publicação Q&A - Reporting and analytics
Staff member lost ticket assignments of solved tickets.

Hello,

I was having issues with user permissions so I attempted to change the permission of a staff member to end user and back to staff member to reset. In the process, all tickets previously solved by that team member were reassigned. When I upgraded the user, their historical tickets had been assigned to others. Is there a way to change these tickets back? We use this for historical csat and other purposes. 

Publicado 25 de mai. de 2021 · Oscar Granda

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