Borgny Hageberg

Hi, this is a critical matter for us also! We really do not like that out end users accounts with sensitive information could be leaked to attackers. Today the best user-tools and systems offer simple "Turn on 2FA for your own safety", either forced or optional, and "A security code will be sent to your email address for Two-Factor Authentication (2FA) ". This is a simple and safe way to secure a user account. Today we naively trust that our communication with the customer is safe, but we do actually put our end users in jeopardy. We would like to hear from Zendesk about plans here.

Love to have this!

We have used Zendesk for two years now and we have set up Zendesk Support as a closed portal. We would now would like to have a restricted portal; let the eployees in the organizations that is our customers to self registrer, not at random private person or an employee in a competitiv company, but let our customers add themselves. I have learned that if we whitelist the organizations domain the user having a email to that domain can self registrer, and we really like that idea. So we are a bit disappointet that it's not a better solution than to manually add a new customers domain to the whitelist if we get a new customer organization. This manually work will fail. The request is this: when we registrer a new organization and adds domain, then the domain is added automatically to the whitelist. Thank you!

We really need this!

• A view of the tickets I follow (with customiced rows) (usecase: I work my tickets sortet by next sla)
• A trigger where both owner and the tickets followers are alerted with an e-mail. (usecase: A 3.part is answering a side conversation)