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Andrew Lo

Entrou em 15 de abr. de 2021

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Última atividade em 31 de mai. de 2022

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Andrew Lo comentou,

ComentárioLive chat agent guide

What happened in my case was being logged in on two separate devices. 

One would be "idle" and cause the status to change to invisible on both devices. 

It is possible having it open in another window may also reproduce the problem. 

Exibir comentário · Publicado 31 de mai. de 2022 · Andrew Lo

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Andrew Lo comentou,

ComentárioLive chat agent guide

My status is turning to Invisible even though my "Idle timeout" settings are set to "Off". 
Any ideas on what the problem could be here? 

Exibir comentário · Publicado 25 de jan. de 2022 · Andrew Lo

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Andrew Lo comentou,

ComentárioSetting up Agent Workspace

It is now 2022. 

Any update on when multi agent conversations will be supported in the Agent Workspace? 

When will it be required to move to the Agent Workspace? 
Simply put, these is functionality missing that is stopping us from moving to the unified Agent Workspace. 

Exibir comentário · Publicado 10 de jan. de 2022 · Andrew Lo

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Andrew Lo comentou,

Comentário na comunidade Feedback - Help Center (Guide)

+1 on what everyone has basically already said about this. 

It seems like this has been a request for a really long time and not much has been done about it and whatever has been done is a financial barrier. 

Exibir comentário · Publicado 14 de abr. de 2021 · Andrew Lo

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Andrew Lo criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved. 

Looking to get new insight on how to make this possible. 

Link to original post.

Feature request to add repeated incoming chat notifications that occur every x seconds.

Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.

Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.

Publicado 25 de set. de 2020 · Andrew Lo

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