Pesquisas recentes
Sem pesquisas recentes

Tuomas Savonius
Entrou em 15 de abr. de 2021
·
Última atividade em 31 de dez. de 2024
Seguindo
0
Seguidores
0
Atividade total
45
Votos
3
Assinaturas
18
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Tuomas Savonius
Tuomas Savonius comentou,
I tried using secure settings too, will not work because:

Exibir comentário · Publicado 31 de dez. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
Any updates? Why is this blocked in Zafclient?
Exibir comentário · Publicado 23 de dez. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
The issue is still present as of December 2024. I encountered the same "AttachmentUnprocessable" error (status 422) when trying to upload files using the ZAF client. I implemented the file upload using the regular uploads endpoint like this:
const uploadRequest = {
url: `/api/v2/uploads?filename=${file.name}.${file.fileExtension}`,
method: 'POST',
contentType: 'application/binary',
data: file.url // ArrayBuffer from FileReader
};
Even with proper ArrayBuffer handling through FileReader and following the API documentation exactly, the ZAF client still fails to process the attachment. This confirms what @Shawn mentioned earlier about ZAF client not supporting binary file uploads, and the issue appears to remain unfixed despite the recent update.
Exibir comentário · Publicado 23 de dez. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
I am not a python dev, but I have hit this 1000 hard limit in my C# apps too.
Here's how we cleverly bypass this restriction:
-
Time Windowing: Instead of trying to fetch all tickets at once, we use a moving time window.
- Start with the current date and time as the end of our window.
- Set a start date some time in the past (e.g., 30 days ago).
- Fetch tickets within this time window.
-
Pagination Within Windows: For each time window, we use pagination to get all results.
- This ensures we get all tickets within a specific time range.
-
Moving Backwards: If we haven't reached our desired number of tickets:
- Move the time window back (i.e., set the end date to our previous start date).
- Repeat the process with the new time window.
-
API Limit Detection: We check for the specific API limit message in responses.
- If hit, we adjust our time window and continue.
-
Deduplication: We keep track of seen ticket IDs to avoid duplicates.
- This is crucial as time windows may overlap.
-
Sorting: We sort results by 'updated_at' in descending order.
- This ensures we always get the most recently updated tickets first.
- This ensures we always get the most recently updated tickets first.
I tried to make a python script with this approach, please keep in mind the code is untested and I am not a python expert!
import requests
from datetime import datetime, timedelta
from typing import List, Dict, Any, Tuple
import logging
import sys
import time
class ZendeskTicketFetcher:
def __init__(self, subdomain: str, email: str, api_token: str):
self.base_url = f"https://{subdomain}.zendesk.com/api/v2"
self.auth = (f"{email}/token", api_token)
self.logger = logging.getLogger(__name__)
def get_solved_tickets(self, max_tickets: int = 2000) -> List[Dict[str, Any]]:
end_date = datetime.utcnow()
start_date = end_date - timedelta(days=30) # Start with a 30-day window
results = []
seen_ticket_ids = set()
while len(results) < max_tickets and start_date > datetime(2000, 1, 1): # Arbitrary lower bound
tickets, next_page, api_limit_hit = self.fetch_tickets(start_date, end_date)
if api_limit_hit:
end_date = start_date
start_date -= timedelta(days=30)
continue
new_tickets = [t for t in tickets if t['id'] not in seen_ticket_ids]
results.extend(new_tickets)
seen_ticket_ids.update(t['id'] for t in new_tickets)
while next_page and len(results) < max_tickets:
tickets, next_page, api_limit_hit = self.fetch_tickets(start_date, end_date, next_page)
if api_limit_hit:
break
new_tickets = [t for t in tickets if t['id'] not in seen_ticket_ids]
results.extend(new_tickets)
seen_ticket_ids.update(t['id'] for t in new_tickets)
if len(results) < max_tickets:
end_date = start_date
start_date -= timedelta(days=30)
return results[:max_tickets]
def fetch_tickets(self, start_date: datetime, end_date: datetime, page_url: str = None) -> Tuple[List[Dict[str, Any]], str, bool]:
try:
if page_url:
response = requests.get(page_url, auth=self.auth)
else:
url = f"{self.base_url}/search.json"
query = f"type:ticket updated>{start_date.isoformat()} updated<{end_date.isoformat()} status:solved"
params = {
'query': query,
'sort_by': 'updated_at',
'sort_order': 'desc'
}
response = requests.get(url, auth=self.auth, params=params)
response.raise_for_status()
data = response.json()
api_limit_hit = self.check_api_limit(response.status_code, response.text)
if api_limit_hit:
return [], None, True
return data['results'], data.get('next_page'), False
except requests.RequestException as e:
self.logger.error(f"Failed to fetch tickets: {str(e)}")
sys.exit(1)
def check_api_limit(self, status_code: int, response_content: str) -> bool:
if status_code == 200:
return False
if "Requested response size was greater than Search Response Limits" in response_content:
self.logger.warning("API limit hit. Adjusting time window.")
return True
self.logger.error(f"Failed to get ticket data from Zendesk. Status code: {status_code}")
self.logger.error(f"Response content: {response_content}")
time.sleep(2)
sys.exit(1)
# Usage
logging.basicConfig(level=logging.INFO)
fetcher = ZendeskTicketFetcher('your_subdomain', 'your_email', 'your_api_token')
solved_tickets = fetcher.get_solved_tickets(2000)
print(f"Retrieved {len(solved_tickets)} solved tickets")
Exibir comentário · Publicado 17 de jul. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
No updates? I think this is a massive flaw with the ZAF client / secure string implementation.
Exibir comentário · Publicado 17 de jul. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
This is a absolute disaster, because using another HTTP client makes the whole process insecure.
https://support.zendesk.com/hc/en-us/community/posts/5200263029914-Uploading-attachments-securely-to-a-ticket
Exibir comentário · Publicado 17 de jul. de 2024 · Tuomas Savonius
0
Seguidores
1
Votos
0
Comentários
Tuomas Savonius comentou,
This affect us as well, had to make a new view for agents, shame this functionality was so good in the previous dashboard.
Exibir comentário · Publicado 05 de jan. de 2024 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius comentou,
Do you have any updates on this? This is a high concern item for us currently
Exibir comentário · Publicado 06 de jul. de 2023 · Tuomas Savonius
0
Seguidores
1
Votos
0
Comentários
Tuomas Savonius comentou,
Duh what a stupid mistake! That fixed the issue. Funny that the adding worked even if the data was given as a string tho!
Exibir comentário · Publicado 01 de jun. de 2023 · Tuomas Savonius
0
Seguidores
0
Votos
0
Comentários
Tuomas Savonius criou uma publicação,
for some reason, the ticket.collaborators.remove does not work, the adding works fine. No errors in console, verified to happen with latest mozilla, chrome and edge browsers. The id's are 100% correct.
Any idea why this is the case?
installationNeedChanged() {
if (!this.installOrderOptions || this.installOrderOptions.noDevices) {
// THIS DOES NOT WORK (Console logs the removing collaborators, and no erros but the collaborators are not removed)
console.log('removing collaborators');
this._client.invoke("ticket.collaborators.remove", { "id": "367232408557" });
this._client.invoke("ticket.collaborators.remove", { "id": "367232408417" });
} else {
// THIS WORKS correctly
console.log('adding collaborators');
this._client.invoke("ticket.collaborators.add", { "id": "367232408557" });
this._client.invoke("ticket.collaborators.add", { "id": "367232408417" });
}
},
Publicado 31 de mai. de 2023 · Tuomas Savonius
0
Seguidores
2
Votos
2
Comentários