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Tommy Berg

Entrou em 15 de abr. de 2021

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Última atividade em 25 de out. de 2021

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Tommy Berg comentou,

ComentárioTicket basics

Hi @...
I can't seem to find where to initiate redaction. I have tried using a regular agent user-role, admin-role, and two different browsers (Professional Zendesk subscription).
Where/how can I activate the reaction-option?

Screenshot below is from Google Chrome, but same applies to Microsoft Edge:

Exibir comentário · Publicado 06 de abr. de 2021 · Tommy Berg

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Tommy Berg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Any updates on this, @...s?

Exibir comentário · Publicado 27 de jul. de 2020 · Tommy Berg

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Tommy Berg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Bump!
This should definitely be default functionality! Lacking basic text formatting features, supported by any rich-text supported e-mail client (which is literally every client available), after being pointed out three years ago, is kinda sad.

Why is there no update from the Community Manager that initially started responding to this thread? I am unable to tag "Nicole - Community Manager" in this reply. Can @...s help getting her attention?

One practical example:
We have customers sending big chunks of text, using color to highlight. We have to "View original e-mail" to be able to see what they actually highlight.

And the opposite way aswell - We want to be able to point out certain elements in our text by using colors, which we are unable to do without using other editors and/or inserting pictures.

Please consider development to fix this issue.

Exibir comentário · Publicado 29 de mai. de 2020 · Tommy Berg

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