Jon Ferraez

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

@... as I and others mentioned it would be great to eventually get support for global companies that have two different dev groups that use two different JIRA instances that need to interact with s...

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• Jon Ferraez
• Criado 13 de agosto de 2020 23:27
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

Any update on linking multiple JIRA instances to one Zendesk instance, using the official JIRA app (built by Zendesk) from the marketplace?  The "IntegrateCloud Zendesk-JIRA Integration" third-part...

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• Jon Ferraez
• Criado 7 de maio de 2020 04:49
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

Is there going to be a time when the Zendesk-JIRA integration, "JIRA" app, authored by Zendesk, works with multiple JIRA instances?  As of now in v4.0, the integration only supports a single JIRA i...

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• Jon Ferraez
• Criado 18 de setembro de 2019 21:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

We would like to be able to have Zendesk for JIRA integration enabled on both of our JIRA instances that we utilize.  We have one Zendesk instance and two JIRA instances.  For now we can only enabl...

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• Jon Ferraez
• Criado 12 de junho de 2019 00:32
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

We really want this feature.  We assumed it would keep to New status after assigning a New ticket to an agent just like our previous ticket system NetSuite did.

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• Jon Ferraez
• Criado 31 de julho de 2018 15:56
• 0 voto