Oliver Tietze
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Atividade mais recente por Oliver Tietze-
Oliver Tietze comentou,
Taking away needed and useful functionalty for "performance" reasons means you are riding the wrong horse. Fix your performance issues instead... It was bad enough to see "Subject" sorting go for ...
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Oliver Tietze comentou,
"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
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Oliver Tietze criou uma publicação,
Support/Agent workspace: Allow redaction in internal comments generated by merge
Feature Request Summary: Zendesk Support Agent Workspace should allow content redaction from any internal comments. Currently, only 'merge'-generated internal comments are excluded, the 3-dot men...
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Oliver Tietze comentou,
Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
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Oliver Tietze comentou,
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Oliver Tietze comentou,
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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Oliver Tietze comentou,
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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Oliver Tietze comentou,
That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
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Oliver Tietze comentou,
Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...
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Oliver Tietze comentou,
I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...