Oliver Tietze
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Atividade recente por Oliver Tietze-
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
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Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...
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I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...
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Elon (Yurii Martyniak) could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tr...
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+1 to anything above. Also we got instant feedback from our agents who, in some scenarios, have to rely on "Subject sorting" to get 6,000+ Tickets per week handled properly. Fun fact: for the "Susp...
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And now:WHY? You could prevent the set-up of views as a whole and also eliminate those annoying "tickets". Life in Zendesk Support would become much easier. I think you forgot the purpose of the ...
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Q1 is over and so is Q2 soon. Has the EAP started already?
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Sean Chuang f o u r years to let us know "we may or may not put this to the backlog"?To process it when, 2037? This is really frustrating. Sorry for my anger. RegardsOliver
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Is there any plan to have color in macros? We need it. The workaround is useless as it forfeits the concept of a macro. Best regardsOliver