Seneca Spurling
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Seneca Spurling comentou,
I'm having trouble with this, too.I've got users at an Organization who are managers overseeing things, and they would like to have the ability to view all tickets from the organization AND add co...
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Seneca Spurling comentou,
Arianne, thank you so much! The Select an Address app seems to solve this for me! Phew! -seneca
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Seneca Spurling comentou,
Hi Shawna! Thank you for this! I will admit that I had found this page via a google search for information that might help me solve the problem, and I wasn't even all that aware that I was on a pos...
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Seneca Spurling comentou,
I have this same problem! I thought we would be able to use Zendesk with an additional inbound/outbound email address. I spent some time getting everything configured so that the tickets for this a...
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Seneca Spurling comentou,
I have set up an additional support address, and it works correctly in the sense that if an end user emails that additional support address, the ticket is set with "Received at" set to this additio...
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Seneca Spurling comentou,
I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support a...
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Seneca Spurling comentou,
By not allowing us to choose the sort order, Zendesk is making it clear that they prioritize/prefer customers whose primary channel to support their customers is chat/real-time, not email.Unfortuna...
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Seneca Spurling comentou,
It seems that CURLOPT_SSL_VERIFYHOST now needs to be set to 2.If you don't already have php-curl installed, you'll need that package as well. If you run it and get a zero-length output file, try ch...
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Seneca Spurling criou uma publicação,
Change the order of the comments as an agent when viewing a ticket
PlanejadaSeehttps://support.zendesk.com/hc/en-us/community/posts/360047182454-Sorting-of-comments-INSIDE-a-ticketI could not find an existing post in the "Feedback on Support" topic about this so I'm creati...
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Seneca Spurling comentou,
Nicole, Thanks so much for your response. I really appreciate it. I feel heard :) I do understand and appreciate the complexity of managing a complex software product's releases and product feature...