Rachel Mooney
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Votos19
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Votos em atividade por Rachel Mooney-
hello! is there a way to print side or forward entire side conversations?
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"Maybe an Approved checkbox ticket field can exist and watches for a reply from an end user that has a user tag of approver. A trigger might watch for responses from users with that tag to check th...
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ah, ok. yes, I agree – depends on what functionality we need. Curious what the API will look like! thanks for your help!!
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awesome guys, thank you!
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thanks for this excellent resource! curious though, will any of these solutions also work with side-conversation initiated emails? rachel
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amazing! thanks @...
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hello! we haven't installed the app yet, so this may be an obvious answer after we do, but – we have macros that add tags on tickets, and have triggers & automations that function off these. so we...
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is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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hi! Q: are triggers capable of changing the associated org for a new ticket, based on ticket conditions? as in, "if the requester belongs to multiple orgs and the subject contains the word "X", the...
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hi all! thinking about implementing this in our instance (we'd need the basic version). 2 things i'm not clear on: is it possible to specify the address (just one address) for a group, without giv...