Rachel Mooney
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Atividade recente por Rachel Mooney-
Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!
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hello! is there a way to print side or forward entire side conversations?
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amazing! thanks @...
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hello! we haven't installed the app yet, so this may be an obvious answer after we do, but – we have macros that add tags on tickets, and have triggers & automations that function off these. so we...
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hi! Q: are triggers capable of changing the associated org for a new ticket, based on ticket conditions? as in, "if the requester belongs to multiple orgs and the subject contains the word "X", the...
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thanks for this excellent resource! curious though, will any of these solutions also work with side-conversation initiated emails? rachel
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hi all! thinking about implementing this in our instance (we'd need the basic version). 2 things i'm not clear on: is it possible to specify the address (just one address) for a group, without giv...
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is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...
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awesome guys, thank you!