Ali Demir

@... 

Thank you for reaching out. Some default texts are English-Only (also cannot be changed in English) so these should be localized in other languages. The page itself is ok to be in English. 

Regards, 

We are using bit.ly for this but you are right, it should be hyperlinked for both prechat form and any messages. 

Hi guys, I want to summarize 2 common mistakes

1 - Basic Authentication

Username: Email@email.com/token

Password: API TOKEN

2 - Custom Field from Ticket placeholder

{{ticket.ticket_field_ID}} is not {{ticket.123456789}} but {{ticket.ticket_field_123456789}}. 

So once you find your custom id from field merge it with above placeholder replacing the numeric part. 

In my example it was like this. 

https://subdomain.zendesk.com/api/v2/users/{{ticket.requester.id}}.json?user[name]={{ticket.ticket_field_360010332318}}

Cheers.